Here you can find an overview of Frequently Asked Questions on the topics laser engraving, laser cutting, laser marking and laser processes in general.


About laser machine

A Comparison of the Different Laser Types CO2 and fiber lasers

CO₂ laser (gas lasers)

CO2 laser are gas lasers that are based on a carbon dioxide gas mixture, which is stimulated electrically. With a wavelength of 10.6 micrometers, they are mainly suited for working on non-metallic materials and on most plastics. CO2 lasers have a relatively high efficiency and feature a very good beam quality. They are therefore the most widely used laser types.

Suited for the following materials: Wood, acrylic, glass, paper, textiles, plastics, foils & films, leather, stone

Fiber laser

Fiber lasers belong to the solid state laser group. They generate a laser beam by means of the so-called seed laser and amplify it in specially designed glass fibers, which are supplied with energy via pump diodes. With a wavelength of 1.064 micrometers, fiber lasers produce an extremely small focal diameter; as a result their intensity is up to 100 times higher than that of CO2 lasers with the same emitted average power.

Fiber lasers are optimally suited for metal marking by way of annealing, for metal engraving, and for high-contrast plastic markings. Fiber lasers are generally maintenance-free and feature a long service life of at least 25,000 laser hours.

A special type of fiber laser is the MOPA laser, where pulse durations are adjustable. This makes the MOPA laser one of the most flexible lasers which can be used for many applications.

Suited for the following materials: Metals, coated metals, plastics

Do I need separate laser systems for engraving and cutting?

No, our laser machine can do both cutting and engraving very well.

You just need one machine for both kinds of jobs.

About laser machine operation

What software is suggested to design my jobs?

CorelDraw , AutoCAD and illustrtor are suggested. You can design all your artworks in these two software and then send to the LaserSoft

software to set the parameters easily.

How much time do I need to spend on learning how to run the laser machine?

As long as you know how to design jobs in graphic software, it just takes a few hours for you to become a master of laser machine.

You just need to do some tests to know what speed and power is good for different materials. Since we’ve provided some of the

parameter library, it will save you more time.

You can watch the guiding videos from our website to learn how to use the machine in advance too.

Manual for installing in win10

  • Win10 prompt plugin failed to load, you can use the administrator mode to open the laser software, uninstall the plug-in first, and then install it.
  • Installed in the win10, or the other version of the system installed on the C drive under the need to install with the administrator mode, because the C drive system has been protected , higher authority is required

How to solve X Y splot

xy splot

How to solve "no-enough,extend space"

no enough extend space

About the language of the lasersoft

When you first install the software, select the language you want to install here

install language

When you have installed the software you want to change the language, you can change it here

software language

About shipping

How soon can you ship me a laser cutter?

Once we receive payment and put your machine in the queue, we typically can ship your machine in 10 working days or less. This is because we need time to assemble, test, and QA your machine prior to shipping. Shipping times can be effected by how many orders are currently in the queue and/or any custom mod’s included on the machine .

Do you ship overseas?

It depends on what country.  Delivery time depends on many factors, such as the country being shipped to. Feel free to call us for specific overseas delivery questions at (86)755-26996469, Or contact us by email: sales@triumphlaser.com.

Trouble shooting

The panel isn’t light

Turn on the machine ,the led light is on ,but the panel isn’t light

The emergence switch is off , Right twist to open it,The emergence switch is off , Right twist to open it,

If still can not turn on the machine and the light inside machine is off , please check the fuse


Panel tips open cover protection

Close the cover or remove the cover protection on the software.

X/Y-axis cross-border

Move left/up the origin position

Panel tips insufficient buffer distance

Move the origin position 1-2cm to the center of the X axis.

Can‘t download file/can’t connect to PC

Reinstall laser software
Loosen screw lifting panel format
Replace the USB line
change a USB port
Replace motherboard